Reporting directly to the Marine Service Manager, primary responsibilities will include, but not be limited to:

• Welcoming customers and gathering the required information to identify
the boat, outboard and maintenance work required.

• Advise customers on maintenance schedules, explain the importance of
maintenance based on manufacturers recommendations, sell services,
understands, and applies factory and aftermarket warranties.

• Recommends additional services.

• Completes walk-around, checks history for any recalls and campaigns and
provides customer with an expected time frame for completion.

• Verifies the scope of warranty coverage prior to the work being done and
ensure appropriate approvals are obtained.

• Monitors the progress of the work and keeps customers informed regarding
the status of their units.

• Keep service department forms, menus, and pricing guides up to date.